Shipping & Returns
SHIPPING
We have a shipping flat rate of $9.30AUD and an express rate of $12.30AUD
Our 3 ml samples are $5.00AUD via Envelope.
We do ship Internationally to the United States only: shipping rates TBA
DELIVERY TIMES
UPDATE: Australia Post are experiencing some delays due to increased volume and workplace restrictions. Please see Australia Post website for further information.
All Australian online orders via standard shipping are anticipated to be delivered within 3-7 business days for QLD, VIC, NSW and 7- 10 business days for SA, WA, TAS and are shipped via Australia Post.
Australian EXPRESS Shipping online orders must be placed before 11am for same day dispatch. Express orders placed after 11am will dispatch next business day. Express orders are anticipated to be delivered within 2-3 business days to most metropolitan areas (express shipping may take up to 5-7 business days to remote Australian locations).
Please note: We endeavour to dispatch orders within 1-2 business days, however during public holiday periods and sales this may take slightly longer. Once your goodies are dispatched and on their way to you, you will receive a shipping notification via email.
DELIVERY
All parcels sent must be signed for. Delivery instructions can be provided when placing an order. Please ensure to collect your order from the designated Post Office or Parcel Locker within the provided timeframe to avoid parcels being returned to us as additional shipping costs may occur.
LIMITS
Please note we have a maximum limit of 10 of the same product allowed in any one transaction online. Should you require more than this quantity please contact our Customer Service team on info.glowandco@gmail.com
RETURNS POLICY
We are happy to offer a store credit on items that are returned to us unopened and unused, provided we are notified within 21 days of receipt and the item is returned within 7 days of contacting us.
We do not offer any returns on free products.
Products must be purchased using one of the payment options available on our website to be eligible for a return or store credit.
Thank you
Glow & Co Team 🌱
